Privacy Policy
Last Updated: August 07, 2026
We take your privacy seriously. This policy explains how we handle your information.
1. Introduction
Welcome to Ikhumbi ("we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (the "Service").
We are committed to protecting your privacy and ensuring transparency about our data practices.
2. Information We Collect
2.1 Personal Information
- Account Information: Name, email address, phone number, profile photo
- Location Data: Real-time location for ride tracking (only when app is in use)
- Payment Information: We do not store payment card details directly. All payments are processed securely through third-party payment providers.
- Device Information: Device model, operating system, unique device identifiers
2.2 Information You Provide
- Ride requests and preferences
- Feedback and reviews
- Messages and communications
- Profile information (for drivers and rank managers)
3. How We Use Your Information
- Provide Services: Connect clients with drivers, process ride requests, and manage associations
- Improve User Experience: Analyze usage patterns to enhance app features
- Communicate: Send ride confirmations, updates, and support messages
- Security: Monitor for fraudulent activity and ensure app security
- Legal Compliance: Comply with applicable laws and regulations
4. Information Sharing
We do not sell or rent your personal information to third parties. We may share information:
- With Drivers: Basic client information (name, rating) for ride fulfillment
- With Service Providers: Third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing)
- With Law Enforcement: When required by law or to protect rights and safety
- With Your Consent: When you give us explicit permission
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS/SSL)
- Secure authentication protocols
- Regular security audits and updates
- Limited employee access to personal data
6. Data Retention
We retain your information as long as your account is active or as needed to provide services. You may request deletion of your data at any time (see Delete Profile).
7. Your Rights
Under South African law (POPIA), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to certain data processing
- Withdraw consent at any time
To exercise these rights, contact us at support@ikhumbiapp.co.za.
8. Children's Privacy
Our Service is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential website functionality
- Analytics to improve user experience
- Preference storage
You can manage cookie preferences in your browser settings.
10. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or app notification. The "Last Updated" date at the top indicates the latest revision.
12. Contact Us
If you have questions about this Privacy Policy or your data, please reach out: